Where I've Worked

Own overall operations, strategy, and performance of the company, driving high quality fertility health service delivery at scale.

Partner with the CEO on strategic planning and new service development, using market analysis to identify emerging opportunities in the fertility sector.

Reduced operational costs by 15% through process automation and operational improvements while maintaining service quality.

Lead a multidisciplinary team, building a culture of accountability, continuous improvement, and professional development.

Manage key relationships with fertility clinics, clients, and partners to strengthen service delivery and expand the company network.

Conduct market analysis to identify emerging trends and inform development of new service offerings.

Designed and delivered a workforce analytics platform automating insights across the full HR lifecycle, eliminating 120+ manual hours per month and enabling a proactive retention strategy.

Led large scale cloud migration project moving the business from monolithic architecture to microservices on AWS.

Planned and executed on premise to AWS cloud migration creating efficient pathways for all applications.

Managed phased delivery with stakeholder reviews ensuring all teams stayed aligned to objectives and go live targets.

Allocated resources, scheduling, documentation, and budgeting across the full project lifecycle.

Used Jira, Confluence, and MS Project to manage and track project progress.

Removed obstacles and created contingency plans to mitigate risks across onshore and offshore teams.

Coordinated Agile ceremonies including daily stand ups, sprint planning, sprint reviews, and retrospectives for multiple teams.

Developed and tracked agile metrics to measure team and project performance.

Led and coordinated offshore and onshore teams in a SAFe Scaled environment.

Coached and mentored team members to improve understanding of Agile methodologies.

Managed issue tracking systems and coordinated release activities.

Planned and executed complex projects related to insurance product development, distribution, and customer experience improvement.

Reduced operational errors by 8% through implementation of automated systems and process standardization.

Managed project resources including people, technology, and equipment.

Identified and mitigated project risks ensuring projects stayed on schedule and within budget.

Ensured compliance with legal and regulatory requirements working closely with the compliance team.

Communicated project status updates, risks, and issues to stakeholders throughout delivery.

Developed and implemented HR strategies, policies, and procedures aligned with company objectives and legal requirements.

Oversaw full cycle recruitment and onboarding processes including job postings, screening, interviewing, and orientation.

Conducted employee performance evaluations and provided coaching to enhance individual and team performance.

Managed employee relations including conflict resolution, disciplinary actions, and grievances.

Oversaw office operations including facility management, vendor relationships, and supplies procurement.